Support Center

Submitting a Support Ticket
Introduction Use of the Technology Support Center allows the Technology Department to manage help requests easier and allow your requests to be better addr...
Tue, 14 May, 2019 at 10:52 AM
Logging into the Support Center
Introduction The Technology Support Center is a one-stop-shop for all SMSD Technology-related needs. The Support Center provides easy access to frequently ...
Tue, 14 May, 2019 at 10:35 AM
Viewing Support Tickets
Introduction Once submitted, you can view support tickets that you submitted through the Support Center. You must be logged into the Support Center in orde...
Tue, 14 May, 2019 at 11:40 AM
Responding to a ticket
Once submitted, you can respond to a support tickets that you (or someone in your building) submitted through the Support Center. You can do this by either ...
Tue, 14 May, 2019 at 11:59 AM
Adding people to a support ticket's conversation
Introduction As an end-user, you can add other people to a support ticket's conversation. This can be useful if others can assist in diagnosing or sol...
Tue, 14 May, 2019 at 11:55 AM
Closing a support ticket
Sometimes you are able to figure out the problem yourself or were able to answer your own question. If you no longer need a ticket to be open, please close ...
Tue, 14 May, 2019 at 11:58 AM