As an end-user, you can add other people to a support ticket's conversation. This can be useful if others can assist in diagnosing or solving the support need or may benefit from the solution (or methodical problem solving process) provided in the ticket.

Adding people to a support ticket's conversation

  1. view the ticket to which you wish to add another person (or people). (help)
  2. Click Add people to conversation.

  3. A window will appear. Enter the email addresses you wish to add to this conversation. You can add multiple emails by separating each address with a comma (,).

    NOTE: You can also remove people from the conversation by clicking the X next to the email address you wish to remove.
  4. Click Add People.